NOTICE Scheduled Maintenance

Discussion in 'General Announcements' started by X10, Feb 14, 2019.

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  1. X10

    X10 Administrator
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    IMPORTANT! ⚠️

    Dear Players,

    Please be advised that we will be conducting a long downtime with a minimum of 8 to 12 hours every scheduled maintenance on the list below.

    SCHEDULED MAINTENANCE:
    Date: 02/14/2019 (Thursday)
    Time: Anytime of the day
    Resources: Game Website
    Issue: Expect unable to login on your account and view of your character panel.

    Date: 02/16/2019 (Saturday)
    Time: Anytime of the day
    Resources: Database and Game Server
    Issue: Expect unable to login your account in-game

    WHAT'S THIS MAINTENANCE FOR?
    This maintenance is for upgrading our server host's hardware and software. Our current server host is running for almost 350 days and we'll need to perform a heavy backup of all files which ensure safety and protection of your accounts and characters you created in our game community. This is necessary and critical so we can have a backup in case of unexpected system failure or other issues that may occur in the future.

    We'll update on this thread for the progress of every scheduled maintenance.

    We apologize for inconvenience.

    Regards,
    EXT Team
     
    #1 X10, Feb 14, 2019
    Last edited: Feb 14, 2019
  2. X10

    X10 Administrator
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    Topic: Website Maintenance
    Time started: 7:00pm
    Time finished: 9:15pm
    Issues: Expect for unable to login until further notice
    Status: FINISHED

    Topic: Launcher Maintenance
    Time started: 7:15pm
    Time finished: 9:15pm
    Issues: Expect for unable to connect in updater (Please use !force-start temporary to start the game)
    Status: FINISHED
     
    #2 X10, Feb 14, 2019
    Last edited: Feb 14, 2019
  3. X10

    X10 Administrator
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    Schedule maintenance for Database and Game Server will be moved on 02/16/2019 (Saturday).
     
  4. X10

    X10 Administrator
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    Topic: Game Server + Database Maintenance
    Time started: 10:00am
    Time finished: TBA
    Issues: Expect for unable to login in-game until further notice
    Status: in-progress
     
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